Refund Policy
Last Updated: January 2025
Thank you for using wizPulseAI. This policy outlines the conditions for refunds on our services.
1.About Digital Products
Important: Our services are digital products that are available immediately after purchase, so refund conditions are limited.
Due to the nature of AI services, refunds are generally not available for generated content or service usage.
2.Subscription Refunds
Refunds are determined based on the following conditions.
| Condition | Refundable |
|---|---|
| Within 7 days of first purchase and service unused | ✓ Refundable |
| After service usage has started | ✗ Non-refundable |
| After 7 days | ✗ Non-refundable |
3.Credit (Points) Refunds
Credits are digital goods and are non-refundable after purchase.
Please carefully consider your credit needs before purchasing.
4.How to Request a Refund
If you meet the refund conditions, please follow these steps.
- Contact us at support@wizpulseai.com
- Include your registered email, purchase date, and reason for refund
- We will review and respond within 5 business days
5.Refund Processing Time
- Approved refunds are processed within 5-10 business days
- Refunds are issued to the original payment method
- Additional time may be required depending on your card issuer
6.Exceptions
We may consider refunds in the following cases:
- Service was completely unavailable due to our system failure
- Clear payment errors such as duplicate charges occurred
- Other cases we deem exceptional
Contact Us
For refund inquiries, please contact us at:
support@wizpulseai.com